REFUND & CANCELLATION POLICY
Effective Date: 25 May 2026
Website: www.performanceplustheory.com
Business Name: Performance Plus Theory, LLC
1. Purpose of This Policy
This Refund & Cancellation Policy outlines the terms governing refunds, cancellations, rescheduling, membership billing, and service modifications for all coaching services, programs, memberships, digital products, events, and related offerings provided by Performance Plus Theory Coaching.
By purchasing or participating in any services, you acknowledge and agree to this Policy.
2. Coaching Services
Performance Plus Theory Coaching provides personalized and educational coaching services that may include:
Triathlon coaching
Swim coaching
Cycling coaching
Running coaching
Strength and conditioning guidance
Personalized training plans
Virtual coaching
Performance analysis
Membership programs
Digital training resources
Camps, clinics, and workshops
Consultations and strategy sessions
Due to the personalized nature of coaching services, specific refund limitations apply.
3. General Refund Policy
Unless otherwise stated in writing:
All coaching purchases are final
Coaching fees are non-refundable once services have commenced
Digital products and downloadable materials are non-refundable
Subscription payments already processed are non-refundable
Missed sessions are generally non-refundable
Partial use of services does not entitle clients to prorated refunds
Refund requests may be reviewed on a case-by-case basis at the sole discretion of Performance Plus Theory Coaching.
4. Monthly Coaching Memberships
Clients enrolled in recurring monthly coaching or membership services agree to automatic recurring billing.
Billing Terms
Membership fees are billed automatically according to the selected billing cycle
Billing continues until canceled
Clients are responsible for maintaining valid payment information
Cancellation Requirements
Clients may cancel recurring memberships at any time by providing written notice.
To avoid the next billing cycle, cancellation requests must be submitted at least:
7 days before the next scheduled billing date
Cancellation requests submitted after billing has processed apply to the following billing cycle.
No Partial Refunds
No refunds or prorated credits will be issued for:
Unused training time
Partial months
Lack of participation
Vacation periods
Schedule conflicts
5. One-on-One Coaching Sessions
Individual coaching sessions, consultations, and scheduled calls require advance scheduling.
Client Cancellation Policy
Clients must provide at least:
24 hours’ notice for cancellations or rescheduling requests
Failure to provide adequate notice may result in:
Session forfeiture
Loss of payment
No refund eligibility
Late Arrivals
Late arrivals may result in shortened sessions.
Sessions will end at the originally scheduled time unless otherwise approved.
6. Coach-Initiated Rescheduling
Performance Plus Theory Coaching reserves the right to reschedule sessions due to:
Illness
Emergencies
Travel
Weather conditions
Technical issues
Unforeseen circumstances
When possible, reasonable efforts will be made to:
Reschedule sessions
Provide substitute dates
Extend service periods where appropriate
7. Digital Products and Training Plans
Due to the immediate access and downloadable nature of digital products, all sales are final.
This includes:
Training plans
Guides
eBooks
Workout libraries
Downloadable resources
Video courses
Educational materials
Digital memberships
No refunds will be issued after access or delivery.
8. Camps, Clinics, and Events
Performance Plus Theory Coaching may host:
Camps
Clinics
Workshops
Group training events
Race preparation events
Specific cancellation terms may apply to individual events.
Unless otherwise stated:
Participant Cancellation
Cancellations made 30 or more days before the event may qualify for partial refunds
Cancellations within 30 days of the event are generally non-refundable
Non-Refundable Costs
Certain expenses may remain non-refundable, including:
Venue deposits
Travel expenses
Administrative costs
Merchandise
Third-party booking fees
Event Cancellation by Company
If Performance Plus Theory Coaching cancels an event, participants may receive:
A credit
Rescheduling opportunity
Partial or full refund at our discretion
The Company is not responsible for:
Travel expenses
Lodging costs
Airline fees
Other personal expenses
9. Injury, Illness, or Medical Circumstances
We understand that injuries and medical situations can arise.
Refunds due to injury, illness, or medical conditions are not guaranteed.
In certain circumstances, Performance Plus Theory Coaching may offer:
Temporary coaching pauses
Account credits
Modified training plans
Deferrals
Documentation may be requested.
All accommodations remain at the sole discretion of the Company.
10. Chargebacks and Payment Disputes
Clients agree to contact Performance Plus Theory Coaching directly before initiating:
Credit card disputes
Chargebacks
Payment reversals
Initiating fraudulent or improper chargebacks may result in:
Immediate termination of services
Collection actions
Legal remedies
Revocation of account access
The Company reserves the right to dispute chargebacks with supporting documentation.
11. Subscription Pause Requests
At the sole discretion of Performance Plus Theory Coaching, certain memberships or coaching services may be eligible for temporary pauses due to:
Injury
Military deployment
Travel
Medical leave
Extraordinary circumstances
Pause approvals are not guaranteed.
Written requests must be submitted in advance whenever possible.
12. No Guarantee of Results
Refund requests based solely on dissatisfaction with athletic results, race outcomes, fitness progress, or performance improvements will generally not qualify for refunds.
Performance outcomes vary significantly based on:
Consistency
Effort
Recovery
Health status
Lifestyle factors
Environmental conditions
Compliance with training
No specific performance outcomes are guaranteed.
13. Membership Access and Termination
Performance Plus Theory Coaching reserves the right to suspend or terminate services, memberships, or coaching access for:
Non-payment
Harassment or abusive behavior
Policy violations
Unauthorized sharing of materials
Unsafe conduct
Fraudulent activity
Termination due to policy violations typically does not qualify for refunds.
14. Refund Processing
Approved refunds, when applicable, may require:
5–14 business days for processing
Additional processing time depending on financial institutions
Refunds are typically issued using the original payment method unless otherwise determined.
15. Third-Party Services
Payments, scheduling, memberships, and digital content may be facilitated through third-party platforms.
Performance Plus Theory Coaching is not responsible for:
Third-party processing delays
Platform outages
Banking delays
Service interruptions outside our control
Users remain subject to the terms and policies of third-party providers.
16. Policy Updates
Performance Plus Theory Coaching reserves the right to modify or update this Refund & Cancellation Policy at any time.
Changes become effective immediately upon posting to the website.
Continued use of services after updates constitutes acceptance of the revised policy.
17. Contact Information
For questions regarding this Refund & Cancellation Policy, please contact:
Performance Plus Theory Coaching
© Performance Plus Theory 2026
Palm Bay, FL
© Performance Plus Theory 2026
Palm Bay, FL
REFUND & CANCELLATION POLICY
Effective Date: 25 May 2026
Website: www.performanceplustheory.com
Business Name: Performance Plus Theory, LLC
1. Purpose of This Policy
This Refund & Cancellation Policy outlines the terms governing refunds, cancellations, rescheduling, membership billing, and service modifications for all coaching services, programs, memberships, digital products, events, and related offerings provided by Performance Plus Theory Coaching.
By purchasing or participating in any services, you acknowledge and agree to this Policy.
2. Coaching Services
Performance Plus Theory Coaching provides personalized and educational coaching services that may include:
Triathlon coaching
Swim coaching
Cycling coaching
Running coaching
Strength and conditioning guidance
Personalized training plans
Virtual coaching
Performance analysis
Membership programs
Digital training resources
Camps, clinics, and workshops
Consultations and strategy sessions
Due to the personalized nature of coaching services, specific refund limitations apply.
3. General Refund Policy
Unless otherwise stated in writing:
All coaching purchases are final
Coaching fees are non-refundable once services have commenced
Digital products and downloadable materials are non-refundable
Subscription payments already processed are non-refundable
Missed sessions are generally non-refundable
Partial use of services does not entitle clients to prorated refunds
Refund requests may be reviewed on a case-by-case basis at the sole discretion of Performance Plus Theory Coaching.
4. Monthly Coaching Memberships
Clients enrolled in recurring monthly coaching or membership services agree to automatic recurring billing.
Billing Terms
Membership fees are billed automatically according to the selected billing cycle
Billing continues until canceled
Clients are responsible for maintaining valid payment information
Cancellation Requirements
Clients may cancel recurring memberships at any time by providing written notice.
To avoid the next billing cycle, cancellation requests must be submitted at least:
7 days before the next scheduled billing date
Cancellation requests submitted after billing has processed apply to the following billing cycle.
No Partial Refunds
No refunds or prorated credits will be issued for:
Unused training time
Partial months
Lack of participation
Vacation periods
Schedule conflicts
5. One-on-One Coaching Sessions
Individual coaching sessions, consultations, and scheduled calls require advance scheduling.
Client Cancellation Policy
Clients must provide at least:
24 hours’ notice for cancellations or rescheduling requests
Failure to provide adequate notice may result in:
Session forfeiture
Loss of payment
No refund eligibility
Late Arrivals
Late arrivals may result in shortened sessions.
Sessions will end at the originally scheduled time unless otherwise approved.
6. Coach-Initiated Rescheduling
Performance Plus Theory Coaching reserves the right to reschedule sessions due to:
Illness
Emergencies
Travel
Weather conditions
Technical issues
Unforeseen circumstances
When possible, reasonable efforts will be made to:
Reschedule sessions
Provide substitute dates
Extend service periods where appropriate
7. Digital Products and Training Plans
Due to the immediate access and downloadable nature of digital products, all sales are final.
This includes:
Training plans
Guides
eBooks
Workout libraries
Downloadable resources
Video courses
Educational materials
Digital memberships
No refunds will be issued after access or delivery.
8. Camps, Clinics, and Events
Performance Plus Theory Coaching may host:
Camps
Clinics
Workshops
Group training events
Race preparation events
Specific cancellation terms may apply to individual events.
Unless otherwise stated:
Participant Cancellation
Cancellations made 30 or more days before the event may qualify for partial refunds
Cancellations within 30 days of the event are generally non-refundable
Non-Refundable Costs
Certain expenses may remain non-refundable, including:
Venue deposits
Travel expenses
Administrative costs
Merchandise
Third-party booking fees
Event Cancellation by Company
If Performance Plus Theory Coaching cancels an event, participants may receive:
A credit
Rescheduling opportunity
Partial or full refund at our discretion
The Company is not responsible for:
Travel expenses
Lodging costs
Airline fees
Other personal expenses
9. Injury, Illness, or Medical Circumstances
We understand that injuries and medical situations can arise.
Refunds due to injury, illness, or medical conditions are not guaranteed.
In certain circumstances, Performance Plus Theory Coaching may offer:
Temporary coaching pauses
Account credits
Modified training plans
Deferrals
Documentation may be requested.
All accommodations remain at the sole discretion of the Company.
10. Chargebacks and Payment Disputes
Clients agree to contact Performance Plus Theory Coaching directly before initiating:
Credit card disputes
Chargebacks
Payment reversals
Initiating fraudulent or improper chargebacks may result in:
Immediate termination of services
Collection actions
Legal remedies
Revocation of account access
The Company reserves the right to dispute chargebacks with supporting documentation.
11. Subscription Pause Requests
At the sole discretion of Performance Plus Theory Coaching, certain memberships or coaching services may be eligible for temporary pauses due to:
Injury
Military deployment
Travel
Medical leave
Extraordinary circumstances
Pause approvals are not guaranteed.
Written requests must be submitted in advance whenever possible.
12. No Guarantee of Results
Refund requests based solely on dissatisfaction with athletic results, race outcomes, fitness progress, or performance improvements will generally not qualify for refunds.
Performance outcomes vary significantly based on:
Consistency
Effort
Recovery
Health status
Lifestyle factors
Environmental conditions
Compliance with training
No specific performance outcomes are guaranteed.
13. Membership Access and Termination
Performance Plus Theory Coaching reserves the right to suspend or terminate services, memberships, or coaching access for:
Non-payment
Harassment or abusive behavior
Policy violations
Unauthorized sharing of materials
Unsafe conduct
Fraudulent activity
Termination due to policy violations typically does not qualify for refunds.
14. Refund Processing
Approved refunds, when applicable, may require:
5–14 business days for processing
Additional processing time depending on financial institutions
Refunds are typically issued using the original payment method unless otherwise determined.
15. Third-Party Services
Payments, scheduling, memberships, and digital content may be facilitated through third-party platforms.
Performance Plus Theory Coaching is not responsible for:
Third-party processing delays
Platform outages
Banking delays
Service interruptions outside our control
Users remain subject to the terms and policies of third-party providers.
16. Policy Updates
Performance Plus Theory Coaching reserves the right to modify or update this Refund & Cancellation Policy at any time.
Changes become effective immediately upon posting to the website.
Continued use of services after updates constitutes acceptance of the revised policy.
17. Contact Information
For questions regarding this Refund & Cancellation Policy, please contact:
Performance Plus Theory Coaching
© Performance Plus Theory 2026
Palm Bay, FL
© Performance Plus Theory 2026
Palm Bay, FL
REFUND & CANCELLATION POLICY
Effective Date: 25 May 2026
Website: www.performanceplustheory.com
Business Name: Performance Plus Theory, LLC
1. Purpose of This Policy
This Refund & Cancellation Policy outlines the terms governing refunds, cancellations, rescheduling, membership billing, and service modifications for all coaching services, programs, memberships, digital products, events, and related offerings provided by Performance Plus Theory Coaching.
By purchasing or participating in any services, you acknowledge and agree to this Policy.
2. Coaching Services
Performance Plus Theory Coaching provides personalized and educational coaching services that may include:
Triathlon coaching
Swim coaching
Cycling coaching
Running coaching
Strength and conditioning guidance
Personalized training plans
Virtual coaching
Performance analysis
Membership programs
Digital training resources
Camps, clinics, and workshops
Consultations and strategy sessions
Due to the personalized nature of coaching services, specific refund limitations apply.
3. General Refund Policy
Unless otherwise stated in writing:
All coaching purchases are final
Coaching fees are non-refundable once services have commenced
Digital products and downloadable materials are non-refundable
Subscription payments already processed are non-refundable
Missed sessions are generally non-refundable
Partial use of services does not entitle clients to prorated refunds
Refund requests may be reviewed on a case-by-case basis at the sole discretion of Performance Plus Theory Coaching.
4. Monthly Coaching Memberships
Clients enrolled in recurring monthly coaching or membership services agree to automatic recurring billing.
Billing Terms
Membership fees are billed automatically according to the selected billing cycle
Billing continues until canceled
Clients are responsible for maintaining valid payment information
Cancellation Requirements
Clients may cancel recurring memberships at any time by providing written notice.
To avoid the next billing cycle, cancellation requests must be submitted at least:
7 days before the next scheduled billing date
Cancellation requests submitted after billing has processed apply to the following billing cycle.
No Partial Refunds
No refunds or prorated credits will be issued for:
Unused training time
Partial months
Lack of participation
Vacation periods
Schedule conflicts
5. One-on-One Coaching Sessions
Individual coaching sessions, consultations, and scheduled calls require advance scheduling.
Client Cancellation Policy
Clients must provide at least:
24 hours’ notice for cancellations or rescheduling requests
Failure to provide adequate notice may result in:
Session forfeiture
Loss of payment
No refund eligibility
Late Arrivals
Late arrivals may result in shortened sessions.
Sessions will end at the originally scheduled time unless otherwise approved.
6. Coach-Initiated Rescheduling
Performance Plus Theory Coaching reserves the right to reschedule sessions due to:
Illness
Emergencies
Travel
Weather conditions
Technical issues
Unforeseen circumstances
When possible, reasonable efforts will be made to:
Reschedule sessions
Provide substitute dates
Extend service periods where appropriate
7. Digital Products and Training Plans
Due to the immediate access and downloadable nature of digital products, all sales are final.
This includes:
Training plans
Guides
eBooks
Workout libraries
Downloadable resources
Video courses
Educational materials
Digital memberships
No refunds will be issued after access or delivery.
8. Camps, Clinics, and Events
Performance Plus Theory Coaching may host:
Camps
Clinics
Workshops
Group training events
Race preparation events
Specific cancellation terms may apply to individual events.
Unless otherwise stated:
Participant Cancellation
Cancellations made 30 or more days before the event may qualify for partial refunds
Cancellations within 30 days of the event are generally non-refundable
Non-Refundable Costs
Certain expenses may remain non-refundable, including:
Venue deposits
Travel expenses
Administrative costs
Merchandise
Third-party booking fees
Event Cancellation by Company
If Performance Plus Theory Coaching cancels an event, participants may receive:
A credit
Rescheduling opportunity
Partial or full refund at our discretion
The Company is not responsible for:
Travel expenses
Lodging costs
Airline fees
Other personal expenses
9. Injury, Illness, or Medical Circumstances
We understand that injuries and medical situations can arise.
Refunds due to injury, illness, or medical conditions are not guaranteed.
In certain circumstances, Performance Plus Theory Coaching may offer:
Temporary coaching pauses
Account credits
Modified training plans
Deferrals
Documentation may be requested.
All accommodations remain at the sole discretion of the Company.
10. Chargebacks and Payment Disputes
Clients agree to contact Performance Plus Theory Coaching directly before initiating:
Credit card disputes
Chargebacks
Payment reversals
Initiating fraudulent or improper chargebacks may result in:
Immediate termination of services
Collection actions
Legal remedies
Revocation of account access
The Company reserves the right to dispute chargebacks with supporting documentation.
11. Subscription Pause Requests
At the sole discretion of Performance Plus Theory Coaching, certain memberships or coaching services may be eligible for temporary pauses due to:
Injury
Military deployment
Travel
Medical leave
Extraordinary circumstances
Pause approvals are not guaranteed.
Written requests must be submitted in advance whenever possible.
12. No Guarantee of Results
Refund requests based solely on dissatisfaction with athletic results, race outcomes, fitness progress, or performance improvements will generally not qualify for refunds.
Performance outcomes vary significantly based on:
Consistency
Effort
Recovery
Health status
Lifestyle factors
Environmental conditions
Compliance with training
No specific performance outcomes are guaranteed.
13. Membership Access and Termination
Performance Plus Theory Coaching reserves the right to suspend or terminate services, memberships, or coaching access for:
Non-payment
Harassment or abusive behavior
Policy violations
Unauthorized sharing of materials
Unsafe conduct
Fraudulent activity
Termination due to policy violations typically does not qualify for refunds.
14. Refund Processing
Approved refunds, when applicable, may require:
5–14 business days for processing
Additional processing time depending on financial institutions
Refunds are typically issued using the original payment method unless otherwise determined.
15. Third-Party Services
Payments, scheduling, memberships, and digital content may be facilitated through third-party platforms.
Performance Plus Theory Coaching is not responsible for:
Third-party processing delays
Platform outages
Banking delays
Service interruptions outside our control
Users remain subject to the terms and policies of third-party providers.
16. Policy Updates
Performance Plus Theory Coaching reserves the right to modify or update this Refund & Cancellation Policy at any time.
Changes become effective immediately upon posting to the website.
Continued use of services after updates constitutes acceptance of the revised policy.
17. Contact Information
For questions regarding this Refund & Cancellation Policy, please contact:
Performance Plus Theory Coaching
© Performance Plus Theory 2026
Palm Bay, FL
© Performance Plus Theory 2026
Palm Bay, FL